The Legal Stuff

Azalea Luxe Cleaning Co.

Welcome to Azalea Luxe Cleaning Co. ("we," "our," or "us"). By accessing or using our website and services,

you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

[Disclaimer] Azalea Luxe Cleaning Co. strives to provide high-quality cleaning services. However, we are not liable for any damages or losses resulting from circumstances beyond our control, including pre-existing conditions, improper use of cleaning products, or unforeseen accidents. Clients are encouraged to notify us of any fragile or sensitive items in advance. By booking our services, clients acknowledge and accept these terms.

PLEASE READ

Upon agreement of service with Azalea Luxe Cleaning Co., a non-refundable payment of 50% of the total service fee is required to secure your booking. This payment confirms your appointment and is due immediately upon service agreement. The remaining balance is due upon completion of the service. Failure to remit the deposit may result in the cancellation of your scheduled cleaning.

1. Services

Azalea Luxe Cleaning Co. offers residential and commercial cleaning services in NYC. All services are subject to availability and acceptance by us.

2. Booking and Appointments

Scheduling: Services can be booked through our website, phone, or email. We will confirm your appointment via email or phone.
Cancellations: If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may incur a cancellation fee.
Service Limitations: We reserve the right to refuse service if the conditions of the property are deemed hazardous or unsafe for our staff.

3. Payment Terms

Payment Methods: We accept [list payment methods, e.g., credit cards, debit cards, etc.].
Payment Timing: Payment is due upon completion of services unless otherwise agreed upon in writing.
Late Payments: Late payments may incur additional fees. We reserve the right to suspend or terminate services for non-payment.

4. Customer Responsibilities

Access to Property: Customers must provide access to the property at the scheduled time. Failure to do so may result in a cancellation fee.
Condition of Property: Customers are responsible for ensuring that the property is free of hazardous materials and that any fragile or valuable items are safely stored.

5. Liability

Damages: While we take the utmost care in providing our services, Azalea Luxe Cleaning Co. is not liable for any damage to items that are not properly secured or that occur due to pre-existing conditions.
Limitations: Our liability for any claim related to our services is limited to the amount paid for the service in question.

6. Refunds

Refunds are issued at our discretion. If you are unsatisfied with our services, please contact us within 24 hours of the service date, and we will work to resolve the issue.

7. Privacy Policy

Your use of our services is also governed by our Privacy Policy

8. Termination

We reserve the right to terminate or suspend services at our discretion, particularly in cases of non-compliance with these Terms and Conditions.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of New York. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in New York.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the effective date.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact Azalea Luxe Cleaning Co.

Akin to the blooming of the azalea flower—symbolizing elegance, beauty, and renewal. Our mission is to provide luxurious, meticulous cleaning services.

Refund Policy

Azalea Luxe Cleaning Co.

At Azalea Luxe Cleaning Co., we strive to provide high-quality cleaning services. If you are not completely satisfied with our services, we are committed to addressing your concerns.

1. Satisfaction Guarantee

If you are unsatisfied with the cleaning service provided, please contact us within 24 hours of the service date. We will arrange to revisit your property and address any areas of concern at no additional charge.

2. Eligibility for Refunds

Refunds may be issued at our discretion under the following circumstances:

Service Not Provided: If a scheduled service is not completed due to our error.
Quality Issues: If a follow-up visit does not resolve your concerns to your satisfaction.
Cancellations: If you cancel your appointment with more than 24 hours' notice, you may be eligible for a full refund. Cancellations made with less than 24 hours' notice may incur a cancellation fee.

3. Non-Refundable Services

Refunds are not provided for:

Services that were completed as scheduled and met quality standards.
Cancellations made with less than 24 hours' notice, unless otherwise agreed upon.
Services declined or refused after arrival.

4. Refund Process

To request a refund, please contact us at ALSERVICE@ALCLEAN.info or (347)-201-0243 with your service details and the reason for your request. We will review your request and respond within [Insert Time Frame, e.g., 5 business days].

5. Payment of Refunds

Approved refunds will be processed to the original payment method within [5-30

business days].

6. Contact Us

For any questions or concerns regarding our Refund Policy, please contact us at: ALSERVICE@ALCLEAN.info or call us at (347)-201-0243.

FAQ - Azalea Luxe Cleaning Co.

General Questions

Q: What areas do you serve?

A: We proudly serve New York City and most surrounding areas. If you are unsure whether we cover your location, please contact us directly.

Q: What cleaning services do you offer?

A: We offer a wide range of services, including residential cleaning, commercial cleaning, pre and post-construction cleanup, and real estate cleaning for showings and closings. For a full list and detailed descriptions, please visit our Services page.

Q: How do I book a cleaning service?

A: You can book a service by calling us at (347)-201-0243, emailing us at ALCservice@alclean.info, or filling out the booking form on our website WWW.ALCEAN.INFO

Residential Cleaning

Q: Do I need to be home during the cleaning?

A: No, you do not need to be home. We understand you have a busy schedule, so you can provide us with access to your home, and we’ll take care of the rest. Our team is trustworthy and background-checked for your peace of mind.

Q: What if something is damaged during the cleaning?

A: While we take great care in handling your belongings, accidents can happen. If something is damaged, please notify us within 24 hours, and we will address the issue promptly, including insurance claims if necessary.

Commercial Cleaning

Q: Can you clean after business hours?

A: Yes, we offer flexible scheduling to accommodate your business hours, including evenings and weekends. Our goal is to minimize disruption to your operations.

Q: What types of businesses do you clean?

A: We provide cleaning services for various commercial spaces, including offices, retail stores, restaurants, and more. We tailor our services to meet the specific needs of your business.

Pre and Post-Construction Cleanup

Q: What does your pre and post-construction cleanup include?

A: Our cleanup services include debris removal, dusting, vacuuming, window cleaning, floor cleaning, and more. We ensure that your space is spotless and ready for use or occupancy.

Q: How soon can you clean after construction is complete?

A: We can schedule cleanup as soon as construction is finished. We recommend contacting us in advance to ensure availability.

Real Estate Cleaning

Q: How do your real estate cleaning services help with showings?

A: A clean property is more appealing to potential buyers. Our detailed cleaning services highlight the home’s best features, making it look more inviting and well-maintained, which can help speed up the selling process.

Q: Do you offer cleaning services for rental properties?

A: Yes, we offer move-in and move-out cleaning services for rental properties, ensuring they are in top condition for new tenants.

General Concerns

Q: Are your cleaning products safe for pets and children?

A: Absolutely. We use eco-friendly, non-toxic cleaning products that are safe for both pets and children, ensuring a healthy environment for your family.

Q: What if I am not satisfied with the cleaning?

A: Your satisfaction is our priority. If you are not completely satisfied with our service, please let us know within 24 hours, and we will re-clean the areas of concern at no additional charge.

Q: How do you ensure the quality of your cleaning services?

A: We have a thorough quality control process, including regular inspections and feedback collection from clients. Our staff is trained to the highest standards, and we continuously seek to improve our services based on your feedback.

For any additional questions or concerns, please feel free to contact us. We are here to help and ensure your experience with Azalea Luxe Cleaning Co. is nothing short of exceptional.